Frequently Asked Questions

BitStarz is an award-winning online casino launched in 2014. It was one of the first major casinos to accept cryptocurrencies as well as traditional currencies. Today, BitStarz offers thousands of casino games and is especially popular among high-rollers thanks to its fast payouts and high betting limits. In short, it's a reputable crypto-friendly casino known for big bonuses, a huge game selection, and VIP treatment for serious players.

Yes. BitStarz is a legitimate and safe online casino. It operates under a valid gambling license from the Curaçao eGaming authority, which means it must follow strict industry standards. The site uses SSL encryption to protect player data and payments. All games on BitStarz use certified Random Number Generators for fair results, and many are provably fair. BitStarz has also earned a strong reputation in the industry, winning multiple awards (including AskGamblers' Best Casino) for its trustworthiness and performance.

BitStarz accepts players from most countries around the world, but there are some restricted regions. For example, players from the United States, United Kingdom, Spain, France, the Netherlands, and a few others are not allowed to play at BitStarz due to licensing restrictions. However, if you are in Canada, Australia, much of Europe, and many other parts of the world, you can enjoy BitStarz without issues. (Always check the latest terms to see if your country is allowed.)

BitStarz supports a wide variety of payment methods and currencies. You can deposit and withdraw using cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), and others. It also supports traditional payment options such as credit/debit cards (Visa, MasterCard), e-wallets like Skrill and Neteller, bank transfers, and more. You can choose from multiple account currencies (EUR, USD, CAD, AUD, etc.), or simply use crypto. Deposits are usually instant, so you can start playing right away.

No. BitStarz does not charge any fees for making deposits or for withdrawing your money. You get to keep all your winnings without the casino taking a cut. (Do note that if you’re using crypto, you might pay a standard blockchain network fee to the miners, and if you use a bank transfer your bank might have its own fee. But BitStarz itself imposes no additional transaction fees.)

Withdrawals at BitStarz are extremely fast, especially if you use cryptocurrency. In many cases, crypto cashouts from BitStarz are processed within minutes — some players report receiving their Bitcoin payouts in under 10 minutes. Withdrawals to e-wallets like Skrill/Neteller are also quick, often taking only an hour or two once approved. Even traditional bank withdrawals are processed faster than at most casinos. BitStarz has a well-earned reputation for being one of the fastest-paying casinos, which is a huge benefit for high-rollers who want quick access to big wins.

BitStarz does not impose the typical low withdrawal limits that many other casinos do. There are no strict daily, weekly, or monthly withdrawal caps for your winnings. This means if you hit a large jackpot, BitStarz will allow you to cash it out (often in one go). For extremely large wins, the casino may coordinate with you on a payout schedule just for practical reasons or security, but in general BitStarz lets you withdraw as much as you want. VIP players in particular enjoy completely unrestricted cashouts.

In most cases, BitStarz only requires identity verification (the standard KYC process) when you reach certain thresholds or if there is unusual activity on your account. Many players can sign up and play (and even withdraw smaller winnings) without immediate verification. However, since BitStarz is a licensed casino, eventually you will need to verify your identity for large withdrawals or cumulative large sums. This is a one-time procedure where you provide documents like an ID and maybe an address proof. It's usually quick and once completed, your future withdrawals remain fast and hassle-free.

BitStarz has a massive library of over 3,500 games. These include thousands of online slot machines (from classic fruit slots to modern video slots with bonus features), a full range of table games (blackjack, roulette, baccarat, poker, etc.), and a live casino section with real dealer games. BitStarz partners with dozens of top software providers such as NetEnt, Microgaming, Play'n GO, Evolution Gaming, and more, so the quality and variety of games is excellent. You can also find huge progressive jackpot slots (like Mega Moolah) with multi-million dollar prizes, as well as provably fair Bitcoin games for those who want to verify game fairness.

Absolutely. Fair play is a priority at BitStarz. Many of the games on BitStarz — including their own in-house "BitStarz Originals" — are provably fair, meaning you can independently verify each result using cryptographic algorithms. All other games rely on audited and certified Random Number Generators to ensure outcomes are random and unbiased. BitStarz’s licensing by the Curaçao Gaming Commission also means the casino’s game payouts and RNG are regularly checked by authorities. You can play with confidence that the games are not rigged.

Yes, you can. BitStarz is fully optimized for mobile play. There is no need to download a separate app — you can simply visit the BitStarz website on your smartphone or tablet’s browser (Android or iOS), log in, and play. The site and games are designed to be mobile-friendly, so you’ll get a smooth experience on smaller screens. Whether you want to spin slots or play live dealer games, you can enjoy BitStarz on the go with ease.

New players at BitStarz are greeted with a very generous welcome bonus package. Currently, the standard welcome offer totals up to 5 BTC (or equivalent in other currencies, around $/€2,000) across your first four deposits, plus 180 free spins on select slots. Through our exclusive HighRollerStar link, you can get an even bigger deal: up to 5 BTC plus 200 free spins in total. This huge bonus gives high-rollers a massive bankroll boost to start with.

BitStarz keeps things exciting with lots of ongoing promotions. There are weekly tournaments like "Slot Wars" for slot players and "Table Wars" for table game enthusiasts, where top players can win extra cash and free spins every week. BitStarz also frequently offers reload bonuses (for example, bonus money on a deposit) and free spins promos on certain days. Additionally, the casino runs special events and seasonal promotions (sometimes with big prize pools, gadgets, or trips as prizes). There's always something happening, which means regular players always have a chance to grab extra rewards.

Yes. BitStarz has an exclusive VIP program called the VIP Starz Club that is tailored for high rollers. It’s an invitation-only club (though there are ways to qualify quickly – see below). The VIP Starz Club provides elite players with special perks like personal account managers, unique bonus offers, higher betting limits, weekly cashback deals, and prioritized ultra-fast withdrawals. Essentially, if you’re a serious high-stakes player, BitStarz will reward you with VIP status and all the benefits that come with it.

The VIP Starz Club is exclusive, but there are two main ways to get in. The first is by making a single qualifying deposit of at least €1,000 and opting into the VIP welcome bonus – doing this can grant you VIP status almost immediately. The other way is to play consistently at high stakes; if you deposit and wager roughly $30,000 or more per month, the BitStarz team will likely notice and extend a personal VIP invitation to you. Either path will give you access to the VIP club once you meet the criteria.

VIP members at BitStarz receive red-carpet treatment. The perks include weekly cashback on your losses (with no cap or max cashout on the cashback), surprise reload bonuses and high-value promos tailored just for you, and instant payouts on withdrawals (VIPs get their withdrawals prioritized for lightning-fast processing). Additionally, every VIP gets a dedicated personal account manager available 24/7 to assist with anything you need. VIPs can also often try new games first before other players and get invited to exclusive high-roller tournaments and events. In short, as a VIP you enjoy the very best that BitStarz has to offer.

BitStarz typically looks for players who consistently wager large amounts. In practice, most BitStarz VIPs are depositing and betting tens of thousands of dollars each month — often in the range of $30,000 to $100,000 monthly. That said, you don’t necessarily have to sustain that level every month if you take the fast-track route: a one-time deposit of €1,000+ (with the VIP bonus) is enough to qualify you for VIP status right away. But overall, VIPs are generally the top tier of players in terms of betting volume.

No. One of the best things about being a BitStarz VIP is that the usual limits don't apply. VIP players have no withdrawal limits, meaning you can cash out as much as you win without any monthly caps. Also, the bonuses and cashback offered to VIPs typically come with no wagering requirements or very low requirements. For example, the weekly cashback VIPs receive is usually pure cash with no rollover. Essentially, VIPs get to enjoy their winnings and rewards with zero restrictions.

VIPs at BitStarz are rewarded on a very frequent basis. Typically, VIP players receive cashback bonuses every single week (for instance, a percentage of the week's losses back, credited weekly). On top of that, VIPs can claim exclusive reload bonuses regularly – in fact, almost every time you play or deposit, there may be a special offer available. BitStarz also runs occasional VIP-exclusive promotions, so during holidays or special events VIP members might get additional bonus offers or gifts. The bottom line: perks for VIPs are ongoing and frequent.

BitStarz provides VIP players with the highest level of customer support. As a VIP, you'll have a dedicated account manager who is basically your personal concierge at the casino. You can reach out to your VIP manager 24/7 for any assistance – whether it's a question about a big withdrawal, a request for a special bonus, or any issue you encounter. Many VIPs get direct contact options like email or even WhatsApp/Telegram to reach their manager. This means your queries are addressed immediately and with top priority.

Yes, they do. VIP players often get to be the first to try out new games on BitStarz. When the casino is adding a new slot or launching a new live dealer table, VIP members are frequently invited to play it before it's released to the general player base. This exclusive early access is a fun perk of the VIP Starz Club – high rollers get to experience the latest and greatest games ahead of everyone else.